Thehouse rules

Every class is booked through Mindbody. Spots are limited and classes regularly fill, so reserving ahead is the only way to guarantee a place in the room.

You will need a Mindbody account to book. Your class packs, membership and booking history all live there, and that is also where you cancel or join a waitlist.

Cancel at least 12 hours before class starts and your credit goes straight back to your account, no questions asked.

Cancelling inside that window, or not showing up, forfeits the full class credit. It isn't about the money. A late cancellation means a spot sits empty that someone on the waitlist wanted.

Cancellations must go through Mindbody. A message on Instagram is not a cancellation, because it does not release your spot to the waitlist.

If a class is full, add yourself to the waitlist. When a spot opens, Mindbody moves you in automatically and notifies you.

Once you are moved off the waitlist you are booked, and the normal cancellation policy applies. If you no longer want the spot, cancel it so the next person can take it.

Doors open 10 minutes before class. Arriving a few minutes early gives you time to set up and say hello, which matters more than it sounds if it is your first time.

For everyone's safety, entry closes 10 minutes after class begins. Coming in after the warm-up raises the risk of injury and pulls the room out of the hour.

Class packs are valid for 12 months from purchase. Pricing and current offers are listed in Mindbody, which is always the accurate version.

Packs and memberships are non-refundable and non-transferable. If something significant comes up, like an injury or a move, talk to us. We would rather find a fair answer than hide behind a policy.

Wear whatever you can move and sweat in. Sneakers you can pivot in are the one real requirement. No bare feet, no sandals, nothing with a grip that sticks to the floor.

Bring water. Bring a towel if you run warm. That is the whole list.

NRGY is a space where women should feel welcomed, seen, supported and celebrated regardless of age, fitness level, dance experience, or where they are in life. Protecting that is every person's job, not just the coach's.

Harassment, body commentary, unsolicited coaching of other participants, and anything that makes someone feel watched or judged are not tolerated. We will ask you to leave, and we will refund the unused portion of your pack if we do.

Dance fitness is physical activity. Talk to a doctor before starting if you have an injury, a health condition, or are pregnant or recently postpartum, and tell your coach before class so they can offer modifications.

You know your body better than we do. Take the modification, take water, sit one out. None of that is failing the class.

Please stay home if you are unwell or contagious, and message us so we can sort your booking out.

Participants must be at least 16 to attend on their own. Younger dancers are welcome when accompanied by a parent or guardian who is also booked into the class. Reach out first so we can plan for it.

We film and photograph classes for social media, and being in the room may mean being in the frame. If you would rather not appear, tell your coach before class and we will keep you out of shots.

If something of you is already posted and you want it taken down, message us and it comes down. No explanation needed.

Account details, bookings and payment information are held and processed by Mindbody under their privacy policy and terms. We do not store card details ourselves.

We use your contact details to run your bookings and to let you know about schedule changes. We do not sell your information.